Customer Advocacy Member

Brief Definition of the Position

As described in this document, the customer advocacy member is in charge of taking care of the clients and process their requests.

Principal Duties and Responsibilities

  • Receive and managed calls from customers

  • Resolve product or service problems by clarifying the customer's requests, determining the cause of the problem; and process it using the procedures established by the company

  • Follow up to ensure resolution of requests submitted by clients

  • Provide Level 1 Technical Support

  • Provide all notifications and documentation requested by the company

  • Provide high level quality control of the products and services and process any findings using the company's procedures

  • Keep records of customer interactions and file documents as needed

General Requirements

  • Strong communication skills, preferably to an audience

  • An understanding of business

  • Analytical and commercial experience

  • Good values and cultural fit

  • Excellent in creativity and critical thinking

  • Honest, loyal, and confidential

  • Excellent analytical skills

  • Well-organized and detail oriented

  • Fast learner

  • Excellent in teamwork

  • In control of emotions

  • Strong desire to work

  • Proficient in G Suite tools, Microsoft office tools, and any other software services used by the company

Specific Requirements

  • Knowledge of office management systems and procedures

  • Excellent time management skills and the ability to prioritize work

Required Education

Bachelor’s Degree in Business Administration  

Want to apply for the position?

Send your resume to